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Annual NPS survey shows continued trust in Pivatic

01/16/2023

Reliable, quality, innovative… These are some of the terms that our customers used to describe Pivatic in the annual NPS survey*. We’re happy to report that our NPS more than doubled in 2022 to 28 as we strive for continued excellence.  

nps score

Reliability remains important for our customers, and Pivatic received a score of 4.2 (on a scale of 1-5) in “Reliability as a Partner”. In addition, Pivatic scored 4.51 (1-5) in ‘Quality of Product’ which too, remains a focal point for clients looking for the optimal supplier. 

“During the years we have found in Pivatic a reliable, serious partner of high quality machinery which is one of the cornerstones of our company. They make no-nonsense products, that outperform most of the other sheetmetal machinery producers in their market segment.” 
Jef Van Gael | Production Manager | Robberechts Nv

 

We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2023! 

* Net Promoter Score (NPS) is calculated by asking clients, “How likely are you to recommend us to a friend or colleague?” By scoring their answers on a zero-to-ten scale. The Net Promoter Score is the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6). 

Latest News

Case: M.C.I. Metalldecken Produktions GmbH

M.C.I. Metalldecken is a specialist when it comes to manufacturing metal ceilings and functional ceilings. They supply high-quality products, such as rectangular metal panels for climate-control ceilings, fire-protection ceilings, and cleanroom ceilings.

The company invested in a PivaPunch PCB160-e line that was integrated after a coil perforating and cutting line. The perforated sheets are punched to complete parts with the PCB using Thick Turret tooling (stationery and indexing), and if several parts are nested on the sheets, they are cut separately with a shear. The finished ceiling panels are marked with an InkJet printer and discharged to the side for measurement via a suction cup device or fed directly to the follow-up process.

Pivatic and YES Machinery announces partnership to deliver and service sheet metal fabrication solutions in the GCC countries

We are excited to announce our new partnership with YES Machinery (registered name: York Engineering Solutions FZC), a leading distributor of metal fabrication equipment based in Sharjah, U.A.E and Riyadh in Saudi-Arabia. YES Machinery will be a representative of Pivatic’s solutions in the GCC countries Qatar, Kuwait, Oman, Bahrain, The United Arab Emirates and Saudi Arabia.

For more information about YES Machinery and their full range of metal fabrication equipment, visit https://www.yesmachinery.ae/.

Ohutlevypäivät 2023

Pivatic osallistuu Teknologiateollisus ry:n Ohutlevytuotteet-toimialaryhmän järjestämiin Ohutlevypäiviin Oulussa. Päivät on suunnattu ohutlevytuotteiden suunnittelusta, valmistuksesta ja käytöstä sekä opetustoimesta vastaaville henkilöille sekä muille ohutlevytuotteita käyttävien loppuvalmistajien ja alihankintateollisuuden ammattilaisille.

Ohjelmassa aiheita tänä vuonna mm. teknologiateollisuuden tulevaisuuden näkymät, tuotannonohjauksen ympäristövaikutuksista, teollisuuden digitalisaatio, ja yritysvierailu asiakkaallemme Meka Pro Oy :lle.

Pivatic and Capital Machine Technologies signed a representation contract for the Southeast United States

We are excited to announce our partnership with Capital Machine Technologies (CMT), a leading distributor of metal fabrication equipment based in Tampa, Florida. CMT will be the exclusive representative of Pivatic’s innovative products in the Southeast United States, including Florida, Georgia, Alabama, Tennessee, Mississippi, North Carolina, South Carolina, Virginia, Texas, Oklahoma, and Arkansas.

As Pivatic’s exclusive partner in the Southeast and beyond, CMT will provide customers with access to Pivatic’s state-of-the-art automation solutions. CMT’s experienced sales team will work closely with customers to determine the best solutions for their needs, and their knowledgeable service technicians will provide ongoing support to ensure optimal performance and productivity.

Pivatic with Jakamo Supplier Experience Platform

A few months ago, Pivatic Oy started using the Jakamo service to improve the purchase order process. Through Jakamo, we create a transparent purchasing process for sharing information with our customers.

“Jakamo supplier experience platform solution has helped us to track suppliers online, related to the price if there are any changes. The second thing is the delivery time, so we can easily see when the part has been confirmed to arrive at our factory.”

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