Annual NPS survey shows continued trust in Pivatic

01/16/2023

Reliable, quality, innovative… These are some of the terms that our customers used to describe Pivatic in the annual NPS survey*. We’re happy to report that our NPS more than doubled in 2022 to 28 as we strive for continued excellence.  

nps score

Reliability remains important for our customers, and Pivatic received a score of 4.2 (on a scale of 1-5) in “Reliability as a Partner”. In addition, Pivatic scored 4.51 (1-5) in ‘Quality of Product’ which too, remains a focal point for clients looking for the optimal supplier. 

“During the years we have found in Pivatic a reliable, serious partner of high quality machinery which is one of the cornerstones of our company. They make no-nonsense products, that outperform most of the other sheetmetal machinery producers in their market segment.” 
Jef Van Gael | Production Manager | Robberechts Nv

 

We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2023! 

* Net Promoter Score (NPS) is calculated by asking clients, “How likely are you to recommend us to a friend or colleague?” By scoring their answers on a zero-to-ten scale. The Net Promoter Score is the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6). 

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