Annual NPS survey shows continued trust in Pivatic

01/16/2023

Reliable, quality, innovative… These are some of the terms that our customers used to describe Pivatic in the annual NPS survey*. We’re happy to report that our NPS more than doubled in 2022 to 28 as we strive for continued excellence.  

nps score

Reliability remains important for our customers, and Pivatic received a score of 4.2 (on a scale of 1-5) in “Reliability as a Partner”. In addition, Pivatic scored 4.51 (1-5) in ‘Quality of Product’ which too, remains a focal point for clients looking for the optimal supplier. 

“During the years we have found in Pivatic a reliable, serious partner of high quality machinery which is one of the cornerstones of our company. They make no-nonsense products, that outperform most of the other sheetmetal machinery producers in their market segment.” 
Jef Van Gael | Production Manager | Robberechts Nv

 

We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2023! 

* Net Promoter Score (NPS) is calculated by asking clients, “How likely are you to recommend us to a friend or colleague?” By scoring their answers on a zero-to-ten scale. The Net Promoter Score is the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6). 

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Now, as part of the Vaski Group, our refreshed identity aligns with the group’s vision, while still celebrating the remarkable legacy that Pivatic has built over the decades.

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At our sheet metal stand, we are proud to introduce the new Vaski-PivaPunch line solution The PivaPunch machines at the core of this solution utilize direct material flow to maximize productivity. Designed specifically for product families and symmetrical parts, PivaPunch machines ensure that each step in the production process is streamlined for speed and precision.

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At the forefront of this innovation are systems like the PivaSystem, which combine punching, cutting, and bending operations into a single streamlined process. This integration allows for the handling of various production stages without the need to transfer materials between different machines. The result is a seamless flow from one process to the next, minimizing handling time, reducing material waste, and optimizing floor space usage.

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