Annual NPS survey shows continued trust in Pivatic

01/16/2023

Reliable, quality, innovative… These are some of the terms that our customers used to describe Pivatic in the annual NPS survey*. We’re happy to report that our NPS more than doubled in 2022 to 28 as we strive for continued excellence.  

nps score

Reliability remains important for our customers, and Pivatic received a score of 4.2 (on a scale of 1-5) in “Reliability as a Partner”. In addition, Pivatic scored 4.51 (1-5) in ‘Quality of Product’ which too, remains a focal point for clients looking for the optimal supplier. 

“During the years we have found in Pivatic a reliable, serious partner of high quality machinery which is one of the cornerstones of our company. They make no-nonsense products, that outperform most of the other sheetmetal machinery producers in their market segment.” 
Jef Van Gael | Production Manager | Robberechts Nv

 

We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2023! 

* Net Promoter Score (NPS) is calculated by asking clients, “How likely are you to recommend us to a friend or colleague?” By scoring their answers on a zero-to-ten scale. The Net Promoter Score is the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6). 

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A few months ago, Pivatic Oy started using the Jakamo service to improve the purchase order process. Through Jakamo, we create a transparent purchasing process for sharing information with our customers.

“Jakamo supplier experience platform solution has helped us to track suppliers online, related to the price if there are any changes. The second thing is the delivery time, so we can easily see when the part has been confirmed to arrive at our factory.”

Annual NPS survey shows continued trust in Pivatic

Reliable, quality, innovative… These are some of the terms that our customers used to describe Pivatic in the annual NPS survey. We’re happy to report that our NPS more than doubled in 2022 to 28 as we strive for continued excellence.

Reliability remains important for our customers, and Pivatic received a score of 4.2 (on a scale of 1-5) in “Reliability as a Partner”. In addition, Pivatic scored 4.51 (1-5) in ‘Quality of Product’ which too, remains a focal point for clients looking for the optimal supplier. 

Pivatic and JZ-Systems B.V. signed a representation contract for the Dutch-speaking market

Pivatic is looking for growth in the sheet metal market in Benelux countries and has signed a new representative contract with Mr. Arjan Weijs, owner of JZ-Systems B.V., and his colleague Mr. Jack van Arnhem.

The Benelux is an important market for sheet metal machine tools and Pivatic has already an important customer base established in the Benelux. According to the growth strategy, Pivatic is looking for growth and is willing to strengthen its presence in several markets. Mr.Jack van Arnhem and Mr.Arjan Weijs both have a long experience in the sheet metal market and know the market and customers in the territory very well.

A leap in productivity – the aftermath of EuroBLECH 2022

ISMR (International Sheet Metal Review) met our CEO, Jan Tapanainen, and our CTO, Mika Virtanen, at this October’s EuroBLECH sheet-metal exhibition to discuss our latest projects, plans and strategic initiatives.

This year, we have delivered some really interesting projects with full automation. Our customers are looking for more long-term solutions, so they want good-quality equipment that is long-lasting and productive. They tend to me OEMs with their own production plants, making their own products, and with their own engineering facilities.

Konepaja 2022

Tänä vuonna esittelemme messuilla laajasti integrointimahdollisuuksia Pivaticin ja muiden teknologioiden välillä, kuten levyarkkivarastot (Remmert), särmäyspuristimet (Ursviken, CoastOne), rullamuovauskoneet (Samesor) ja taivutusautomaatit (Pivatic ja RAS). Torstain ohjelmalava käynnistyy myös Pivaticin toimitusjohtajan Jan Tapanaisen esityksellä klo 09:30 aiheesta “Integroitava PivaPunch arkki-ja kelalävistys monipuoliseen ja joustavaan ohutlevytuotantoon”.

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