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Annual NPS survey shows continued trust in Pivatic

01/16/2023

Reliable, quality, innovative… These are some of the terms that our customers used to describe Pivatic in the annual NPS survey*. We’re happy to report that our NPS more than doubled in 2022 to 28 as we strive for continued excellence.  

nps score

Reliability remains important for our customers, and Pivatic received a score of 4.2 (on a scale of 1-5) in “Reliability as a Partner”. In addition, Pivatic scored 4.51 (1-5) in ‘Quality of Product’ which too, remains a focal point for clients looking for the optimal supplier. 

“During the years we have found in Pivatic a reliable, serious partner of high quality machinery which is one of the cornerstones of our company. They make no-nonsense products, that outperform most of the other sheetmetal machinery producers in their market segment.” 
Jef Van Gael | Production Manager | Robberechts Nv

 

We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2023! 

* Net Promoter Score (NPS) is calculated by asking clients, “How likely are you to recommend us to a friend or colleague?” By scoring their answers on a zero-to-ten scale. The Net Promoter Score is the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6). 

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This combination is a merger of equals where both businesses achieved a record recent order backlog of €11 million. After the purchase, the combined sales exceed €25 million and 100 staff.

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Customer Satisfaction 2023

Performance, quality, consistent… These are some of the terms that our customers used to describe Pivatic in our annual NPS survey, conducted in November-December 2023 by Trustmary. This year’s results are based on 24 evaluations. We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2023! 

Pivatic latest projects, strategic initiatives, and new investments

International Sheet Metal Review (ISMR) met our CEO, Jan Tapanainen, at this November’s Blechexpo exhibition in Stuttgart. He outlined some of Pivatic’s latest new projects, strategic initiatives and investments along with his thoughts on global markets, trends, challenges and opportunities, such as our investments over the past two-three years, our views on the current global business climate/markets, our current strategic and technical focus for the company, trends developing in global sheet metal markets, greatest challenges and opportunities, our approach to Industry 4.0, AI, VR, and AR, and our sustainability/energy efficiency in your products, processes, and operations.

Return-on-Investment (ROI) Calculator

Calculate your annual cost savings with Pivatic ROI calculator. Our fabrication systems enable you to get the best ROI in the industry by automation and reducing the CPP (Cost per Part). To find out how much you can save in material utilization, energy consumption, and labor, fill in 1 or more calculators. A report data of your individual study will be shown and automatically sent to your email.

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