Performance, quality, consistent… These are some of the terms that our customers used to describe Pivatic in our annual NPS survey, conducted in November-December 2023 by Trustmary. This year’s results are based on 24 evaluations.
Development
84 %
of the respondents estimated that Pivatic Oy has increased its innovativeness or remained at the same level.
Reselection
96 %
of the respondents would choose or would most likely choose Pivatic Oy as a supplier again if they were looking for one today.
Recommendation
84 %
of respondents gave a score of 7 or higher on how likely they were to recommend Pivatic Oy to others on a scale of 0–10 (2022: 83%, 2021: 79%).
NPS
33▴
Pivatic Oy’s Net Promoter Score (NPS) reached 33 and the willingness to promote Pivatic has greatly increased over the years (2022: 28, 2021: 11).
Strengths of Pivatic oy
Most successful factors
1 = very unsuccessful … 5 = very successful
Quality of products
4.41
Expertise / knowhow
4.32
Spare parts services
4.27
We thank all our customers and partners for their cooperation and feedback as we aim for even better results in 2024!